At Pearl Carat, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a straightforward refund and returns policy to make the process as simple and hassle-free as possible.
30-DAY MONEY BACK GUARANTEE
We stand behind the quality and craftsmanship of our jewelry. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange. Please note that items must be returned in their original condition, unworn and undamaged, with all original packaging and tags intact.
HOW TO INITIATE A RETURN
To initiate a return, please follow these steps:
Contact our customer service team at care@pearlcarat.com within 30 days of receiving your order to request a return authorization (RA) number.
Our customer service team will provide you with detailed instructions on how to return your item, including the return address and any additional information required.
Pack the item securely in its original packaging, along with the completed return form (included with your order), and affix the return shipping label provided by our customer service team.
Drop off your return package at your nearest postal service or courier location.
REFUND PROCESS
Once we receive your return, our quality control team will inspect the item to ensure it meets our return criteria. Upon approval, we will process your refund within 15 business days using the original payment method. Please note that shipping and handling charges are non-refundable, and any return shipping costs will be deducted from your refund.
EXCHANGES
If you would like to exchange your item for a different size, style, or color, please contact our customer service team to arrange for an exchange. Exchanges are subject to availability, and any price difference will be charged or refunded accordingly.
DEFECTIVE OR DAMAGED ITEMS
In the rare event that you receive a defective or damaged item, please contact our customer service team immediately for assistance. We will work with you to resolve the issue promptly, whether through a replacement, repair, or refund.
Need help?
Contact us at info@pearlcarat.com for questions related to refunds and returns.
